Collin County has an enhanced 9-1-1 CAD system, so when a person calls 9-1-1 from their home or business phone, the address automatically pulls up on the dispatcher’s monitor. When calling 9-1-1 from a cell phone, there are few things to keep in mind before calling and while on the phone with the dispatcher.
Know what specific address or intersection the incident is located. The dispatchers take 9-1-1 calls from over half of the county and may not be familiar with your location.
Any or all of this information you can provide will prove to be extremely helpfulin the event of an emergency:
To learn more about 911 emergencies click here